Support and Service
Data is provided free of charge, and with no guaranteed level of support.
We are happy to answer your questions, but before typing an e-mail, please see the topics in the
Questions? Need help? section below. Your questions may already be answered.
We can assist with queries about:
- available data
- downloading procedures
- background information, including what data can be used for
We are unable to address specific data analysis questions. For these, we recommend referencing the published information on
www.energinet.dk.
If you have other questions to Energinet, please find contact information on
Kontakt (DA) or
Contact (EN).
How to contact us
Inquiries to
energidata@energinet.dk are answered on weekdays between 8-16. We strive to get back to you within a week.
We answer questions in Danish and English.
Help us help you
To help us answer your questions, please include:
- a link to the dataset / page
- a screenshot if relevant
Questions? Need help?
Read about best practices for retrieving data in our
API Guide.
On each dataset page you may read information about the data - both an overall description, key facts and column descriptions.
We monitor the quality of the published datasets daily. When errors occur, we work on resolving them as fast as possible on weekdays between 8-16.
Updates are published on datasets and on
NEWS.
Maybe the
API Guide may help.
Your IP address has been blocked due to excessive request volumes. A maximum of 1 request per unique IP address per dataset per minute is allowed. Please review and adjust your code.
Some datasets are only updated once daily (see metadata for 'Update frequency'). Requesting the datasets much more frequently is not neccessary.
If you are using a Home Assistant, make sure to update your extension to comply with the recommended request frequency.
To request reinstatement of your IP address, please contact us.
For questions regarding “if” and “when” specific data is available, please follow
NEWS
and/or subscribe to our
NEWSLETTER.
We do not disclose this type of information to one user only as Energinet must not engage in anti-competitive behaviour. The
NEWS page will be the first place to get such information.
It may be expected that our systems will be available for more than 90% of the time. As Energi Data Service is a free service, outages are resolved on weekdays between 8-16.
Scheduled maintenances are announced on
NEWS and in
NEWSLETTERS.
Yes, data on Energi Data Service is licensed under CC BY 4.0. Read about the license in the
Terms and conditions of use of data from Energi Data Service.
When distributing or publishing data from Energi Data Service, the following may be stated:
Source: Energinet (www.energidataservice.dk).
Read the
Terms and conditions of use of data from Energi Data Service.
When distributing or publishing data from Energi Data Service, the following may be stated:
Source: Energinet (www.energidataservice.dk).